Last updated: 29 October 2026
Aquasonic Plumbing & Gas (ABN 76 286 836 097) (“Aquasonic”, “we”, “us” or “our”) is a family owned plumbing and gas fitting business based in Mandurah, Western Australia. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, who we share it with and how you can contact us about it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We only collect the personal information we need to provide our services and run our business. Depending on how you deal with us, this may include:
- Contact details such as your name, email address, phone number and the suburb or address where work is required.
- Enquiry details you provide through our website contact form, by phone, email or social media, including the type of service you need and a description of the job.
- Job and billing information such as property access details, quotes, invoices and payment records when we carry out work for you.
- Job application information if you apply for a position with us, including your name, contact details, suburb, resume, trade licence and driver’s licence details and relevant experience.
- Technical information collected automatically when you visit our website, such as your IP address, browser type, device, pages viewed and the site that referred you.
We do not ask for sensitive information (such as health or financial details) unless it is necessary for a specific job, and only with your consent.
How we collect it
We collect personal information directly from you when you submit a form on this website, call or email us, message us on social media, book a job or apply for a position. We may also collect information from third parties where you have authorised them to deal with us on your behalf, for example a property manager, builder or insurer.
How we use your information
We use personal information to:
- respond to your enquiries and provide quotes;
- schedule, carry out and follow up plumbing, gas, hot water and water filtration work;
- issue invoices, process payments and keep business records;
- meet our legal obligations, including licensing, safety and compliance certificates;
- assess job applications and contact applicants;
- improve our website and services; and
- send you service reminders or information about our services, where you have agreed to receive them. You can opt out at any time by contacting us.
Who we share it with
We do not sell or rent your personal information. We may share it with:
- trusted service providers who help us run our business, such as our website host, email provider, customer relationship management (CRM) software, accounting and invoicing software, and payment providers;
- suppliers and subcontractors where this is necessary to complete your job;
- regulators, insurers or government bodies where required by law, for example gas and plumbing compliance notices; and
- our professional advisers.
Some of these providers may store information outside Australia. Where this happens we take reasonable steps to ensure your information is handled in a way consistent with Australian privacy law.
Website forms, cookies and analytics
Our website forms are protected by Google reCAPTCHA, which uses cookies and collects hardware and software information to tell humans apart from automated bots. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous information such as the pages you visit and how long you spend on the site. This information helps us improve our website. You can opt out by using the Google Analytics opt-out browser add-on or by disabling cookies in your browser.
Our website may also embed content from third parties such as Google Maps and Google Reviews. These services may set their own cookies and collect information in line with their own privacy policies.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored in secure, password protected systems and access is limited to staff who need it. We keep personal information only for as long as it is needed for the purposes described above or as required by law, after which it is securely destroyed or de-identified.
Access and correction
You can ask us for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.
Contact us
Aquasonic Plumbing & Gas
PO Box 2213, Mandurah DC WA 6210
Phone: 0433 442 643
Email: admin@aquasonicpg.com.au