Skip to main content
24/7 Emergency Service +61 433 442 643

Terms & Conditions

Aquasonic Industries Pty Ltd | ABN 76 286 836 097 | PL8835 GF01469 BF2645

All works carried out by Aquasonic Plumbing & Gas, either quoted or otherwise, are subject to these Terms and Conditions in full. It is the sole responsibility of the customer/client to read and understand these terms prior to engaging our services.

1. Definitions

  • “Aquasonic Plumbing & Gas” shall mean Aquasonic Industries Pty Ltd ABN 76 286 836 097, trading as Aquasonic Plumbing and Gas, Aquasonic Filtration, Peel Water Filtration, and Down South Water Filtration. These Terms and Conditions apply to all works carried out under any of these trading names.
  • “Client” shall mean the client, any person acting on behalf of and with the authority of the client, or any person purchasing products and services from Aquasonic Plumbing & Gas.

2. Privacy

Aquasonic Plumbing & Gas collects personal information for the purpose of providing plumbing and gas services. This information will not be shared with third parties except where required to complete works or as required by law. By engaging our services, the client consents to the collection and use of their personal information for these purposes.

3. Quotations

  • All quotations are valid for thirty (30) days from the date of issue. Quotations accepted after this period may be subject to review and re-quotation based on updated pricing or availability.
  • Unless otherwise specified in writing, all quotes are based on labour, material, and supplier costs as at the date of quotation. Prices are subject to change if those costs increase prior to job commencement. Any price adjustments will be communicated to and approved by the homeowner/client prior to commencement of works.
  • Any breakdown of pricing provided within a quotation is for guidance purposes only. Aquasonic Plumbing & Gas reserves the right to revise the total quoted amount should any individual component deviate from initial estimates.

4. Payment

  • All payments must be made via cash or EFT on or before the due date shown on the invoice.
  • Invoices are due within 7 days of the invoice date unless otherwise agreed in writing.
  • Any payments which fall overdue may incur late fees and/or interest at the discretion of Aquasonic Plumbing & Gas. Aquasonic Plumbing & Gas reserves the right to refer outstanding accounts to a debt collection agency, with all associated costs recoverable from the client.
  • No credit card surcharges are applied. Aquasonic Plumbing & Gas does not pass on card processing fees to clients.
  • All quoted works are subject to variations as required and are at the discretion of Aquasonic Plumbing & Gas in order to complete works to Australian standards and safety requirements. All variations will incur additional charges in addition to the original quoted amount. Where practicable, the client will be notified of variations prior to works proceeding.
  • Buy now, pay later payment plans are available through Humm, Zip, and Afterpay, subject to approval by the relevant provider. See each provider’s full terms and conditions at humm.com.au, zip.co, and afterpay.com.
  • Aquasonic Plumbing & Gas reserves the right to withhold commencement or completion of works where payment for prior invoices is outstanding.

5. Rates

  • Standard hourly rates apply during normal business hours Monday to Friday.
  • After-hours, weekend, and public holiday attendance/works may/will attract emergency rates. Clients will be advised of applicable rates prior to attendance.

6. Cancellation Policy

  • The client must provide a minimum of 24 hours’ notice for any cancellation of scheduled works. Failure to provide adequate notice may incur a cancellation fee of $110 (inc. GST) at the discretion of Aquasonic Plumbing & Gas.
  • Where a tradesperson attends the premises and is unable to proceed due to cancellation or client unavailability, a cancellation fee of $110 (inc. GST) may apply at the discretion of Aquasonic Plumbing & Gas.
  • Aquasonic Plumbing & Gas is not responsible for any goods that may have been ordered, delivered, damaged, or lost because of a cancellation.

7. Ownership of Goods

All goods, materials, and equipment supplied by Aquasonic Plumbing & Gas shall remain the property of Aquasonic Plumbing & Gas until payment is received in full.

8. Warranty & Service Terms

8.1 Workmanship Warranty

Aquasonic Plumbing & Gas warrants its workmanship for a period of twelve (12) months from the invoice date. This warranty is in addition to any rights the client may have under the Australian Consumer Law.

This warranty applies strictly to the specific works, fittings, and materials supplied and installed by Aquasonic Plumbing & Gas. Any works that are altered, tampered with, repaired, or modified by another party without prior written approval from Aquasonic Plumbing & Gas will void this workmanship warranty.

8.2 Customer-Supplied Materials

Aquasonic Plumbing & Gas does not provide any warranty on customer-supplied materials, fixtures, fittings, or equipment. Any defects, faults, or failures associated with customer-supplied goods remain the sole responsibility of the client and/or the manufacturer.

8.3 Manufacturer’s Product Warranty

All valves, fixtures, and parts supplied and installed by Aquasonic Plumbing & Gas are covered by the relevant manufacturer’s product warranty. Where a component fails within the manufacturer’s warranty period, the replacement component will be provided where covered by the manufacturer. Labour associated with diagnosing the issue, attending site, removing the faulty component, and installing the replacement will be chargeable to the client, unless the failure is determined to be directly caused by faulty workmanship by Aquasonic Plumbing & Gas.

8.4 Defect Notification

Upon completion of works, the client should notify Aquasonic Plumbing & Gas in writing as soon as practicable if any defects, shortages, or damage are identified. Nothing in these Terms limits the client’s rights under the Australian Consumer Law.

Upon receiving written notification, the client must allow Aquasonic Plumbing & Gas reasonable access to inspect the alleged defect within seven (7) working days. Where a valid defect is confirmed, Aquasonic Plumbing & Gas will be given the opportunity to rectify the works within fourteen (14) working days.

8.5 Drainage & Blockages

Aquasonic Plumbing & Gas does not provide warranty for blockages in any waste pipes, drainage systems, sewer lines, or stormwater lines. These systems are subject to external factors including but not limited to misuse, foreign objects, tree root intrusion, ground movement, or deterioration of existing pipework.

9. Dispute Resolution

  • In the event of a dispute, the client agrees to contact Aquasonic Plumbing & Gas in writing in the first instance to allow a reasonable opportunity to resolve the matter before escalating to any external body.
  • If the dispute cannot be resolved directly, it may be referred to the relevant WA dispute resolution authority, including the Building and Energy division of the Department of Mines, Industry Regulation and Safety, or the Commissioner for Consumer Protection.

10. General

  • Aquasonic Plumbing & Gas reserves the right to amend these Terms and Conditions at any time. The most current version applies to all works quoted or carried out from the date of amendment.
  • By accepting a quote, signing a work order, or engaging Aquasonic Plumbing & Gas to carry out works, the client acknowledges they have had the opportunity to read these Terms and Conditions and agrees to be bound by them in full.

Last updated: November 2026